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Lectures: 1


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed

Course Overview:

This course is designed to provide participants with a comprehensive understanding of the Quality Management Process as outlined in the IATF 16949 standard, the global standard for quality management systems in the automotive industry. The course aims to equip participants with the knowledge and skills necessary to develop, implement, and manage an effective quality management system that meets the stringent requirements of IATF 16949 and contributes to continual improvement and customer satisfaction.

Who Should Enroll?

  • Quality managers and engineers
  • Process owners and managers
  • Top management involved in the quality management system
  • Anyone involved in the planning, implementation, maintenance, or oversight of a quality management system within an IATF 16949 certified organization

Course Content:

  1. Introduction to IATF 16949 and Quality Management:
    • Overview of the IATF 16949 standard and its importance in the automotive industry
    • Understanding the principles and objectives of quality management
  2. Quality Management System (QMS) Requirements:
    • Detailed review of the QMS requirements as per IATF 16949
    • Understanding the process approach, risk-based thinking, and customer focus
  3. Leadership and Commitment:
    • The role of top management in the QMS
    • Ensuring leadership commitment and promoting a quality culture
  4. Planning for the QMS:
    • Strategies for quality planning, including setting quality objectives and planning changes
    • Identifying risks and opportunities and planning actions to address them
  5. Support and Resources:
    • Managing resources effectively, including people, infrastructure, and the work environment
    • Ensuring competence, awareness, and effective communication
  6. Operation Management:
    • Planning and controlling operational processes
    • Requirements for product and service design, development, and delivery
  7. Performance Evaluation:
    • Monitoring, measurement, analysis, and evaluation of the QMS
    • Internal audit and management review processes
  8. Improvement:
    • Identifying nonconformities and taking corrective actions
    • Continual improvement strategies and methodologies
  9. Customer-Specific Requirements:
    • Understanding and integrating customer-specific requirements into the QMS
    • Managing customer satisfaction and feedback
  10. Preparing for IATF 16949 Audits and Certification:
    • Steps to achieve and maintain IATF 16949 certification
    • Preparing for third-party audits and maintaining compliance
  11. Case Studies and Best Practices:
    • Real-world examples of successful quality management in IATF 16949 certified companies
    • Lessons learned and best practices from industry leaders

Advantages of the Course:

  • Comprehensive QMS Understanding: Gain in-depth knowledge of the quality management process within the context of the IATF 16949 standard.
  • Enhanced Quality Performance: Learn strategies to effectively implement and manage a QMS that drives continual improvement and customer satisfaction.
  • Audit and Certification Readiness: Prepare your organization for successful IATF 16949 audits and certification.
  • Leadership and Strategic Alignment: Understand the role of leadership in quality management and align quality objectives with business strategy.


Participants who successfully complete the course will receive a certificate of completion for Quality Management Process Course in the context of the IATF 16949 standard.

This course is essential for professionals involved in quality management within the automotive industry, especially those aiming for or maintaining IATF 16949 certification. The course is designed to provide a thorough understanding of the quality management process, ensuring participants can effectively develop, implement, and manage a QMS that meets the requirements of the standard and drives continual improvement. Participants will leave the course with the skills and knowledge necessary to enhance quality performance, prepare for audits, and contribute to their organization’s success. With the insights gained from this course, professionals will be well-prepared to lead quality initiatives that support their organization’s commitment to excellence and customer satisfaction.